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Review Detail

 
Climber.com
National
Written by JBR     August 24, 2007    
WARNING! WARNING! WARNING! Unfortunately we are stuck with 3 months of bills from Climber.com. We had kept the credit card in a drawer, struggling to pay off the balance while unemployed and unaware that our account was being billed by climber.com for 3 consecutive months. To this day we don't know how how climber got our information. We did sign up for Ladders for $40 as well as Resume Rabbit distributon service for $40 and had never heard of Climber.com until we saw our credit card bill. What we think might of happened is a Climber's pop-up window came up during our enrollment process with either Ladders or Resume Rabbit. We are not sure. Anyway, trying to find out from customer service was a nightmare!
We received a short and rude attitude from Aubrey (the customer service rep.)
telling us it was our fault that we were billed due to not canceling a trial period we never even knew we were on and that she was not going to refund anything. We asked to speak to her supervisor due to her unwilliness to send us any back-up to her statements. She refused to transfer us or give us the name of her supervisor. We were able to find out the name of the VP by reading various other complaints on the web. We wanted to get some answers and backup to our enrollment but Nick Jimenez, the Executive Vice President, provided us only with an arrogant email which told us of his "resentment of implying Climber.com of running an unscrupulous business."
For those considering signing up knowingly: Buyer BEWARE of the lack of customer service and actual assistance finding a job or answers to your questions. We had never been contacted by this company during those months billed, no phone calls, no questions, no services rendered of any kind that we were aware of while we were being billed. We do know that many companies had access to our our partial profile and resume from the Resume Rabbit service. We never had a complete profile with Climber. We also, tried to go through our credit card to get answers from Climbers CEO, again, we were unsuccessful. Nick Jimenez intercepted our attempts once again to have the CEO get back to us.
Out opinion in a nutshell " If you see the name Climber.com: Run!!!!!! otherwise THEY will take the money and run!"

***By the way we did find a job by applying through a FREE job board! There are many free ones to choose from.


Overall rating 
 
1.0
Effectiveness 
 
1.0
Ease of Use 
 
1.0
Features & Benefits 
 
1.0
Customer Support 
 
1.0
Overall Rating 
 
1.0
Reviewed by Tish February 20, 2012

WARNING! WARNING! WARNING! Unfortunately we are stuck with 3 months of bills from Climber.com. We had kept the credit card in a drawer, struggling to pay off the balance while unemployed and unaware that our account was being billed by climber.com for 3 consecutive months. To this day we don't know how how climber got our information. We did sign up for Ladders for $40 as well as Resume Rabbit distributon service for $40 and had never heard of Climber.com until we saw our credit card bill. What we think might of happened is a Climber's pop-up window came up during our enrollment process with either Ladders or Resume Rabbit. We are not sure. Anyway, trying to find out from customer service was a nightmare!
We received a short and rude attitude from Aubrey (the customer service rep.)
telling us it was our fault that we were billed due to not canceling a trial period we never even knew we were on and that she was not going to refund anything. We asked to speak to her supervisor due to her unwilliness to send us any back-up to her statements. She refused to transfer us or give us the name of her supervisor. We were able to find out the name of the VP by reading various other complaints on the web. We wanted to get some answers and backup to our enrollment but Nick Jimenez, the Executive Vice President, provided us only with an arrogant email which told us of his "resentment of implying Climber.com of running an unscrupulous business."
For those considering signing up knowingly: Buyer BEWARE of the lack of customer service and actual assistance finding a job or answers to your questions. We had never been contacted by this company during those months billed, no phone calls, no questions, no services rendered of any kind that we were aware of while we were being billed. We do know that many companies had access to our our partial profile and resume from the Resume Rabbit service. We never had a complete profile with Climber. We also, tried to go through our credit card to get answers from Climbers CEO, again, we were unsuccessful. Nick Jimenez intercepted our attempts once again to have the CEO get back to us.
Out opinion in a nutshell " If you see the name Climber.com: Run!!!!!! otherwise THEY will take the money and run!"

***By the way we did find a job by applying through a FREE job board! There are many free ones to choose from.


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